Help Desk Guidelines & Known Bugs

Thread in 'Help Desk' started by Shriker, Sep 17, 2013.

  1. When trying to get help at Shadowlack, please be aware of the following:

    Question Titles
    When creating a Help Desk post, please make the post title informative and relevant to the subject matter. Avoid generalized titles such as "Question," "Help," "I have some questions...," etc, which do not help other players find answers to their problems.

    Staff Profiles
    Do not ask game-related questions or report problems on a staff member's profile page. A staff member's profile is their own personal space. Please keep comments and questions that you post on these related to their characters and/or themselves and not their duties as a staff member.

    Private Messages
    Do not send a staff member an email or private message containing questions unless they absolutely must be kept secret from other players. Due to the overwhelming volume of other correspondence that staff member's may receive, using this method can actually increase your wait time.

    When you post in the Help Desk, not only are you ensuring that you get the quickest response, other players may also benefit from seeing the answer to your questions. This also keeps staff's inboxes clear of clutter and everyone is happy!

    Timeliness
    We will attempt to answer your questions as soon as possible, but please remember that lives outside of Shadowlack do exist (surprise!) and that we are all volunteers.

    Repetition, Repetition, Repetition
    Do not make multiple posts regarding the same question or problem.

    Checklist
    Before your post your question, please make sure that you've done the following:
    1. Browsed the Frequently Asked Questions.
    2. Searched the Wiki.
    3. Searched the Help Desk for pre-existing questions that may answer your own or that report the same/similar problem.
    Known Bugs
    • Newly registered accounts are unable to view the wiki. Logging out and viewing the wiki as a guest is the current workaround.
     

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